FAQ

Frequently Asked Questions

Below are answers to common questions about artwork, shirt styles, and how to place an order.
If you have any other questions please email us at: Studio@PhantomChicken.com

General questions
Each order is unique and requires individual attention.
We will send an estimate based on your Quote Request.
Once approved by you, we order the apparel.
When the apparel arrives, we set your screens up on press, mix inks, and print your order.
More information on ordering HERE.
Graphics files can be sent to: Studio@PhantomChicken.com or you can add it to the Quote Request Form
Preferred files are created in a vector format, fonts turned to outlines, saved as an .ai, .pdf, or .eps file with no placed images.
More information on art or graphics HERE.
Here is a link to our Apparel Catalog.
More detailed information on apparel choices, sizing, and our most popular items HERE.
Yes. We have a 24 piece minimum, with our best price break at 48 pieces.
Sizes can be mixed, but larger sizes (from 2XL and up) incur additional costs.
We order apparel as needed - we don't keep any inventory on hand.
We offer a digital mock up via email to show approximate size, placement and ink colors for your order approval.
The screenprinting process requires quite a bit to get set up and ready to print. That's why we have apparel minimums.
If a physical sample is necessary, studio time is billed @ $125/per hour - minimum 1 hour.
Turn around time is between 7-21 business days. Current manufacturing and shipping delays require longer turn around time.
In the most basic terms: everything we print here is printed by hand, using a squeegee, skill, and arm strength.
There are no machines.
Go HERE for more information on how screenprinting works.
  • Estimates are valid up to 60 days.
  • An estimate in .pdf file format will be sent via email for approval.
    This is your opportunity to double check your order before we print - you will receive what is on the approved estimate.
  • Minimum 50% deposit on estimate to start the order.
    Payment can be made by check or credit card.
    Credit card processing fee = 2.5% of invoice total.
  • Payment in full is due upon completion, or prior to order pick up.
  • Shipping and delivery options are also available.
Gift Shop Info
We are creative types and sometimes we find time to make things.
This little gift shop is a place for us to offer these items to you.
Items here are either one-of-a-kind artwork, or part of very limited print runs. Everything here is made by one of us.
We do not keep inventory other than what is listed.
  • All Gift Shop pricing includes USPS Priority Mail shipping. Continental United States only.
  • Returns: You can send your unwashed, unused, unworn item back to us. After receipt of item, we will refund your purchase, minus 15% restocking fee.
  • Email for return shipping address.
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